HAWAII HOLIDAYS

1. Agreement

By using the Services or making a Booking, you confirm to have read, understood and agreed to:

(a) these General Terms and Conditions;

(b) Product Terms;

(c) Other Terms and Conditions imposed by us with specific Services; and

References to "us", "we", and "our" in these General Terms and Conditions shall mean China Holiday Tours Limited (Travel Agent Licence No.354692).

2. Services

Our services include but are not limited to ("Services"):

· Holidays, Travel arrangements and hotel Booking services, which provide the facility for you to purchase by making a Booking for:

· Travel-related goods and services offered by us to you from airlines, hotels and other third-party travel services providers (collectively referred to as "Travel Service Providers"); and

· Packages of such travel-related goods and services.

· Payment processing, administration and ticketing services.

In addition to this Agreement, Travel Service Providers may impose their terms and conditions with their travel products, referred to as "Product Terms" (for example, an airline's terms of carriage, hotel cancellation policy, etc). Where applicable, you must read and agree to those Product Terms to complete your Booking. Before completing your Booking, you should read the Product Terms specific to the applicable Travel Product.    

3. Accuracy of Information

The information published on our websites may change from time to time. Changes can also occur after website content is published. For example, hotels might withdraw facilities due to maintenance or bad weather, building work might start, or some services/activities might not be available at the start or end of the holiday season. If we are made aware of any significant changes, we include updates on our Website and Booking system so you will receive the latest information when you book.

All prices can change (up or down) before a Booking is made. Prices on our Website and our Booking system are updated daily. Mistakes or computer errors occasionally occur, so if any price on our Website or Booking system is wrong, then any Booking made based on that price will not be valid, and we will be entitled to cancel it and give you a full refund unless you want to pay the correct price.

Quoted prices exclude any taxes, levies, or surcharges unless otherwise provided. They are subject to change at any time until full payment is received and tickets issued, and we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.

4. Booking Payment and Changes

A Service Booking is only confirmed once we issue a confirmation of Booking. Some travel and accommodation arrangements are only available on an ''on request basis, and we can't confirm these until we receive confirmation from our Travel Service Providers. Any provisionally booked arrangements "on request" are not confirmed or guaranteed and are subject to change (including price) until we receive confirmation from our Travel Service Providers. This particularly applies when Booking holidays with flights on a scheduled airline a long time before departure, when seats have not yet been loaded onto reservations systems by the airline. It also applies to Bookings attempted online, which have yet to be confirmed by us by email confirmation.

You must make your payment on or before the payment due dateAs we advised, you. If you do not pay on time, we have the right to cancel your Booking and to retain or make a cancellation charge by these terms and conditions.

If you have a special request for something not automatically part of your Booking (e.g., non-smoking room, late check-in, special meal on the flight, etc), please request it at the time of Booking. We will pass your request on to the relevant Travel Service Providers to ask if they can provide what you want. Special requests are not guaranteed to be met – even if we noted your request. That means we have received the request and have passed it on to the Travel Service Providers. We will not pay compensation for failing to meet a special request. When you make a special request, you agree that any personal data you provide, including sensitive personal data, has to be passed to the relevant Travel Service Providers to fulfil that request, and you consent to this happening. 

If you want to change your travel arrangements after issuing a Confirmation of Booking before you travel, we will help. Still, we cannot guarantee it will always be possible because changes are subject to availability and the Travel Service Provider's terms and conditions. If we can make the changes you ask for, you will have to pay for any additional services, facilities, or other items you request at the price which applies on the day the change is made. We may use an amendment fee for each person on the Booking, and for each item you want to change, such amendment fee will be provided by us from time to time (if any).

Unless we stated otherwise in writing or by Product Terms, Travel Services are 100% non-refundable. This applies to all voluntary cancellations, including but not limited to cancellations arising from changes in personal circumstances, such as the ability to travel on medical grounds. However, in certain circumstances where the Booking can be cancelled, it may incur a cancellation charge of 100% regardless of the notification period. Fees will apply when a Booking is changed after the Confirmation of Booking. Fees will also apply when tickets are re-issued. If we incur any liability for a cancellation fee or charge for any Booking you cancel, you agree to indemnify us for the amount of such fee or charge.

5. Confirmation of Booking

Once you have booked with us via email or by phone, we will send you a confirmation email itinerary to the email address you provided when making the Booking. Please check the details on your confirmation of Booking, and if anything does not appear correct, you must contact us immediately. We can only accept responsibility if we are notified of any inaccuracies in any document within three days of issue. We will do our best to rectify any inaccuracies reported outside these time limits. However, you will be responsible for any costs and expenses involved in doing so except where we made the mistake.

6. Hotel Booking

The hotel star or other denoted ratings (the "Star Ratings"") are provided for your reference only, and we do not independently assess Star Ratings. The Star Ratings are based on information we have received from our Travel Service Providers and may take into account the hotel's facilities, rates, reviews, and services. The display of the Star Ratings does not constitute an endorsement of the quality, rating or service level of or a recommendation for any hotels. We now disclaim any representation, warranty or undertaking regarding the adequacy, status, quality or Star Ratings of any hotels listed on the Website.

The hotel information (including but not limited to listed facilities or value-added services, photos, pictures, videos, texts, descriptions, locations, comments and audio) displayed on the Website is provided by third parties and for your reference only. We shall not be liable for discrepancies between the information and actual settings and experience. We do not guarantee that all information is up to date, accurate, complete, or correct, nor can we be held liable for any interruptions (whether due to any maintenance, breakdown, upgrade or repair of the Website or otherwise), inaccurate, errors, misleading or untrue information or non-delivery of information. The respective Travel Service Provider remains responsible for the completeness, accuracy and correctness of the information displayed on the Website.

The listed facilities or value-added services can occasionally become unavailable due to maintenance or renovation, reasons beyond our control, or incorrect hotel information. We shall not be responsible for any disappointment, inconvenience caused, losses or damages if any of the listed facilities or value-added services are unavailable during your stay.

Unless stated otherwise, breakfast is not included in the room rate; if included, the number of breakfasts is based on the actual number of guests in the Booking.

Many hotels have specific rules and policies for children, accompanying travellers and pets. You should check with the hotel to verify the rules and policies and comply with them.

Charges for services and amenities you use and products you consume during your stay (including but not limited to parking, internet access, massage, food and beverages) are not included in the reservation price unless otherwise specified.

If you have any special check-in requirements, for example, late or delayed arrival on the check-in date, or cannot check in on the check-in date, you must promptly communicate your request with the accommodation provider directly so that they know when to expect you and avoid cancellation of your Booking and no-show fee. We shall not be liable for the consequences of your delayed arrival or any cancellation or no-show fee charged by the accommodation provider.

Based on laws and regulations of each country, a traveller under the legitimate age of the respective country and is not travelling with a parent or adult, hotel Booking is subject to individual hotel's approval. We shall not be held liable should the hotel cancel your Booking.

We cannot guarantee that all accommodations, transport or amenities shall be suitable for disabled persons or wheelchair users.

Special requests, for example, room floor, room location, room type, particular view or facilities, baby cot or celebration notes, are only offered on a request basis. Such requests are subject to availability during check-in and are not guaranteed. We shall not be liable if your requests cannot be fulfilled. Special requests may be subject to additional charges excluded from the Booking price.

7. Travel Insurance

Taking out insurance suitable for your needs is advisable before you travel.

8. Health

You must know any travel health requirements and carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic. It is your responsibility to ensure that you are fit to fly.

9. Agency

We act as an agent only. We sell travel-related products for numerous transport, accommodation and other Travel Service Providers. We should make travel Bookings on your behalf and arrange relevant contracts between you and Travel Service Providers. We shall not be liable for any acts, omissions, or inaction of these Travel Service Providers, their employees, agents, servants, or representatives. We shall accept no responsibility or liability in respect of either person or property for any loss, damage, injury, accident, delay, or irregularity however occasioned, sustained or suffered during or with any services or in the carrying out of any such agreements booked by us. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard or fitness for purpose. All Bookings are subject to the terms and conditions and limitations of liability these Travel Service Providers impose. If, for any reason (for example, overbooking), the Travel Service Provider cannot provide the services you have contracted. Your legal recourse or remedy lies against the provider and not with us.

10. Limitations of Liability

Our responsibility is to make arrangements for your Booking of our Services provided by relevant Travel Service Providers (such as flight seats only, hotel only, etc.). Still, we are not responsible for the operation of the Services. We have no liability for any dissatisfaction, enjoyment, loss, injury or damage resulting from your use of the Services. In addition, we have no liability to you if your Booking clashes with another Booking you have booked with us. If we have any liability to you, our liability shall be limited to an amount equal to the total payments we received under each Booking. We shall not be liable to you for any indirect, special, consequential, collateral, incidental or punitive damages, including, without limitation, loss of business, revenue, profit, contracts, anticipated savings or goodwill, loss of use and all associated and incidental costs and expenses, whether or not we were or should have been aware of the possibility of such damage.

Third-party Travel Service Providers provide the information about the Services. While we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the Services. Therefore, any reliance on such information is strictly at your own risk.

11. Force Majeure

We shall have the discretion to cancel or amend any Booking due to Force Majeure Event. We shall not be liable for any loss, damage, claim, liability, inconvenience, delay in performance or failure to perform resulting from or in connection with any Force Majeure Event.

Suppose the Booking is cancelled due to the Force Majeure Event. There will be no refund or rebooking unless otherwise stated in the Product Terms or provided or allowed by the Travel Service Providers. 

12. Frequent Flyer / Hotel Membership

You are responsible for providing accurate details of your frequent flyer and hotel membership to our consultant in your Booking. Please check your frequent flyer and hotel membership program for the specific terms of your membership. We cannot guarantee that the Travel Service Provider will credit you with points to your frequent flyer and hotel membership program for your Booking.

13. Passports & Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel; many countries require at least six (6) months of validity from the date of return, and some countries require a machine-readable passport. Please let us know if you need information regarding visa and other travel document requirements for your trip. We can obtain the relevant visa requirements for you from external visa advisories. We do not warrant the accuracy of such information and accept no liability for any loss or damage you may suffer in reliance on it.

14. Travel Documents

Travel Documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a Travel Service Provider. Travel Documents may be subject to certain conditions and restrictions, including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and amendment fees. All airline tickets must be issued in the name of the passport holder. An incorrect name on a Booking may result in an inability to use that Booking and the Booking being cancelled. Any errors in names, dates and timings on your Travel Documents will be your responsibility unless advised at the time of Booking confirmation.

15. Privacy

We are committed to protecting your personal information. We may use and disclose any personal information we collect about you under the Personal Data (Privacy) Ordinance (Cap. 486 Laws of Hong Kong). We may also provide such personal information to Travel Service Providers as is required to complete your Booking.

We may amend these General Terms and Conditions at any time by posting the revised version of this Agreement to our Website. The amended Agreement will take effect from posting on our Website.